Nibomont

Verification portal

When a boarding request cannot be cleared at the airline desk, the case is handed off here. The portal walks the desk agent through a security check of the passenger's travel-document details, records the passenger's explanation in their own words, and runs a short verification interview — a human officer then makes the final decision.

How it works

1. Security check — re-confirm five details from the passenger's travel documents.
2. The passenger's explanation — the passenger describes their situation in their own words.
3. Verification interview — the assistant asks questions specific to the case.
4. Officer decision — a human duty officer reviews and decides.

Continuing an existing case? Start here.

Enter the five details below exactly as the passenger provided them at check-in. When all five match, the previous link is retired and the case continues from wherever it left off — on any device. If a detail (such as a flight number) was not recorded at check-in, leave that field blank.

Scan passport (MRZ) optional First name Last name Document number Flight number Leave blank only if no flight number was recorded at check-in. Date of travel Date of birth Nationality Leave unselected only if no nationality was recorded at check-in.

For the passenger's security, continuing retires any previous link to this case — only when all five details match.